Expertise · Trainer
Making tools understandable, and users autonomous.
Knowledge transfer runs through my entire career: travelling trainer at Carrefour Banque et Assurance, then training HRIS functional administrators and end users at NEEVA.
My training approach
My approachStart from real usage, not from the tool
Analyse user needs
Understand who will use the tool, in which situations, and what actually causes difficulty.
Prepare and design materials
Produce practical materials that can be used directly at the workstation: guides, quick-reference sheets, step-by-step instructions.
Train
Adapt the message to the audience: functional administrators, end users or new staff.
Support go-live
Be there when the tool is actually used, where questions arise.
Follow up after training
Check back with teams, address lingering difficulties and adjust the materials.
Examples from my career
Documented experienceWhat I have actually done
Training, onboarding and supporting staff across several sites
As a travelling trainer, working closely with operational teams.
Carrefour Banque et Assurance · 2010 – 2017
Designing practical materials and supporting users
Materials designed for everyday use.
Carrefour Banque et Assurance · 2010 – 2017
Post-training follow-up and operational support for teams
Training does not end when the session does.
Carrefour Banque et Assurance · 2010 – 2017
Designing user materials and training functional administrators and end users
As part of change management for HRIS enhancements.
NEEVA · 2017 – 2024
Go-live support
Supporting users when systems went live.
NEEVA · 2017 – 2024
Onboarding
Documented experienceHelping new staff get started with their tools
Onboarding new staff is one of the activities I have carried out, particularly at Carrefour Banque et Assurance. It requires prioritising information: what needs to be known on day one, what can wait, and where to find the answer when the time comes.
Prioritise
Separate the essentials from the rest.
Document
Leave accessible reference points after training.
Stay available
Support the first real-world uses.
Change management
My approachA new tool changes working habits
Training people on a tool also means supporting a change in practices. I approach this by explaining the why before the how, listening to concerns and relying on concrete materials.
My experience as a functional project manager helps me connect training with design: questions raised by users are often the signal of a functional or documentation improvement to be made.
For an organisation
What this expertise aims to achieve
Better tool adoption
Users who understand a tool use it better.
More autonomous teams
Materials and reference points that remain available after training.
Better-supported go-lives
Presence at the moment the first difficulties appear.
Related areas of expertise
Manager
Organising a functional team's work, developing its skills and monitoring quality.
- Managing a team of 7 people
- Organising activity
- Skills development
- Quality monitoring
Project Manager / Business Analyst (AMOA)
Leading functional projects from requirements to go-live, at the interface between business teams, IT and software vendors.
- Requirements gathering and specifications
- Configuration and data migration
- User acceptance testing
- Business / IT / vendor coordination
Support Lead
Turning support into a lever for service quality: qualify, resolve or route, document and improve.
- Analysing and qualifying requests
- Incident and defect management
- Documentation and quick-reference sheets
- Working with technical and product teams
Product Owner
Starting from real usage to structure requests and evolve tools, in close collaboration with IT.
- Business needs analysis
- Backlog management with IT
- Managing tool enhancements
- Formalising requirements
Product Manager
Starting from the problems users and business teams face to identify the enhancements that matter.
- Understanding user problems
- Identifying necessary enhancements
- Optimising tools and processes
- Business / technical coordination
Does this expertise match your needs?
Let's discuss your context, your projects or an opportunity.